Dr. Ujwala Dahiphale

Terms

— TERMS & CONDITIONS —

(Full Content)

*Last Updated: [Insert Date]
Business Name: Dr. Ujwala Dahiphale
Address: 11, Dahiphale Hospital, Plastic, Opp. District Court, Adalat Road, Aurangabad – 431001
Contact: 9850822648

1. Introduction

Welcome to the official Terms & Conditions of Dr. Ujwala Dahiphale (“we”, “our”, “us”). These Terms govern your access to and use of our digital communication services, including WhatsApp messaging, RCS messaging, automated communication tools, notifications, digital service reminders, and any other service offered directly by us or through integrated third-party platforms.

These Terms constitute a legally binding agreement between you (“user”, “patient”, “client”, “customer”) and Dr. Ujwala Dahiphale, operating from 11, Dahiphale Hospital, Aurangabad. By using our services—including WhatsApp communication, appointment alerts, digital updates, and any online interaction—you acknowledge your understanding and acceptance of these Terms under applicable Indian laws.

If you do not agree with any part of these Terms, you must discontinue the use of our services immediately.

2. Definitions

For clarity and legal compliance, the following terms have the meanings assigned below:

  • “Business” / “Service Provider” refers to Dr. Ujwala Dahiphale, the operator of all communication and digital services.
  • “User” refers to any individual who communicates with us through WhatsApp, SMS, RCS, or any online medium.
  • “Services” include all digital messaging, reminders, confirmations, updates, notifications, and communication channels used by our practice.
  • “WhatsApp Official API” refers to Meta’s approved communication interface.
  • “RCS Messaging” refers to Rich Communication Services provided by telecom operators.
  • “Personal Data” refers to any information that identifies an individual.
  • “Third Parties” refers to Meta (WhatsApp), Google (RCS), telecom operators, service providers, and integration partners.

3. Acceptance of Terms

By using our WhatsApp number, submitting your information, engaging through RCS, receiving notifications, or interacting digitally, you confirm that you:

  • Have read and accepted these Terms
  • Are legally capable of entering into an agreement
  • Consent to receive messages, notifications, and updates via WhatsApp and RCS
  • Agree to comply with Meta Business Messaging Policies, RCS guidelines, and Indian law

If you do not consent to our messaging practices or these Terms, you may opt out at any time by contacting us directly.

4. Description of Services

Dr. Ujwala Dahiphale provides communication services including but not limited to:

  • Appointment confirmations and reminders
  • Follow-up reminders
  • Medical service updates
  • Administrative notifications
  • Digital forms and instructions
  • RCS-based service messages
  • WhatsApp-based informational messages
  • Customer support via WhatsApp and phone
  • General clinic communications

These communications may be automated, semi-automated, or manually delivered.

We do not send promotional, spam, or unsolicited commercial messages.

5. Eligibility

You must meet the following conditions to use our digital services:

  • Be at least 18 years of age
  • Be legally competent
  • Provide accurate contact details
  • Not impersonate another person
  • Not use our services for fraudulent activities

If you are a minor, a parent or guardian must authorize communication.

6. Account Registration

Some services may require you to provide personal information such as:

  • Name
  • Phone number
  • Appointment details
  • Medical preferences
  • Communication preferences

By providing these details, you warrant that the information is accurate and updated.

We reserve the right to refuse service to any user who provides false information.

7. User Responsibilities

Users agree not to:

  • Misuse WhatsApp, RCS, or any communication platform
  • Send harmful or abusive content
  • Disrupt our communication channels
  • Misrepresent medical requirements
  • Share misleading information
  • Use our services for unlawful or harmful activities

You are responsible for ensuring that your device, network, and settings allow delivery of messages.

8. Payment & Billing Terms

Although digital communication services provided by Dr. Ujwala Dahiphale may not involve direct charges, any paid services within our clinic will follow these conditions:

  • All fees must be paid as per clinic policy
  • Invoices may be shared digitally
  • Refunds are handled as per Indian consumer laws
  • We may send payment reminders or confirmations digitally

Digital communications do not constitute a legal invoice unless explicitly stated.

9. Subscription Renewal & Termination

We do not operate a commercial subscription model. However:

  • Users may receive ongoing communication as part of patient-doctor engagement
  • You may opt out anytime by messaging “STOP”, “UNSUBSCRIBE”, or contacting us directly
  • We reserve the right to terminate communication with users who violate these Terms
  • Termination does not impact any medical relationship, unless explicitly mentioned

10. Use of WhatsApp Official API & RCS

Our use of WhatsApp and RCS services strictly complies with policies set by:

  • Meta (WhatsApp Business Policy)
  • Google (RCS Business Messaging Guidelines)
  • Telecom Regulatory Authority of India (TRAI)

Users acknowledge:

  • WhatsApp and RCS may process your data
  • Delivery depends on third-party infrastructure
  • Network delays may occur
  • Messaging may stop if policies change or if consent is withdrawn

We do not guarantee uninterrupted delivery.

11. Message Delivery & Compliance Policy

Message delivery is affected by:

  • User’s internet connectivity
  • WhatsApp service availability
  • Telecom operator routing
  • RCS compatibility
  • Device configuration

We follow all Indian DND (Do-Not-Disturb) regulations.
Transactional messages may be sent even if DND is active, as allowed by law.

12. Intellectual Property Rights

All content shared by Dr. Ujwala Dahiphale, including:

  • Text
  • Images
  • Medical instructions
  • Communication templates
  • Branding
  • Digital materials

is the intellectual property of our practice.

Users may not reproduce, modify, distribute, or republish any content without written permission.

13. Confidentiality

We maintain confidentiality of all patient-related information in accordance with:

  • Indian Medical Council (Professional Conduct, Etiquette & Ethics) Regulations
  • Information Technology Act, 2000
  • Applicable privacy and data protection norms

We will not disclose your information except:

  • When required by law
  • To authorized third-party service providers
  • With your explicit consent

14. Disclaimer of Warranties

Our digital communication services are provided on an “as is” and “as available” basis.
We do not warrant that:

  • Messages will be delivered instantly
  • Platforms will remain error-free
  • WhatsApp/RCS will operate without downtime
  • Networks will be uninterrupted

We are not responsible for:

  • Third-party failures
  • Device restrictions
  • User negligence
  • Telecom delays

15. Limitation of Liability

To the fullest extent permitted under Indian law, Dr. Ujwala Dahiphale shall not be liable for:

  • Any delay in message delivery
  • Failure of WhatsApp or RCS services
  • Losses due to connectivity issues
  • Indirect or consequential damages
  • Misinterpretation of digital messages
  • User device malfunction

Our maximum liability, if proven, shall not exceed ₹1,000.

16. Indemnification

Users agree to indemnify and hold harmless Dr. Ujwala Dahiphale from any claims, losses, damages, liabilities, or expenses arising out of:

  • Misuse of services
  • Violation of these Terms
  • Breach of WhatsApp or RCS policies
  • Unauthorized use of our content

17. Governing Law (India)

These Terms are governed by the laws of India.
Any dispute will be resolved exclusively in the courts of Aurangabad, Maharashtra.

18. Changes to Terms

We may update these Terms periodically.
Users will be informed of major changes via website or WhatsApp notice.

19. Contact Information

For any concerns, queries, or complaints:

Dr. Ujwala Dahiphale
11, Dahiphale Hospital
Opp. District Court, Adalat Road
Aurangabad – 431001
Phone: 9850822648
Email: [Add if applicable]

A hospital building with a sign that reads 'Chaudhry Family Hospital', positioned under a cloudy sky with visible sunlight peeking through. The building has multiple windows, some of which are covered or tinted.
A hospital room with a bed on wheels. The bed is neatly made with white sheets and a brown blanket. The room has pale green walls, a wooden panel with medical equipment including electrical outlets and an IV stand. There are curtains partially drawn on both sides of the bed for privacy, and the flooring is tiled.

Feedback

”Dr. Ujwala’s care transformed my recovery. Truly compassionate and professional.”

”Always attentive and gentle, the service here feels personal and trustworthy.”

”From start to finish, the hospital team guided me through every step with warmth and clarity, making a stressful time much easier.”