Dr. Ujwala Dahiphale

Policies

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— PRIVACY POLICY —

Last Updated: [Insert Date]

Business Name: Dr. Ujwala Dahiphale
Address: 11, Dahiphale Hospital, Opp. District Court, Aurangabad – 431001
Contact: 9850822648

1. Introduction

This Privacy Policy describes how Dr. Ujwala Dahiphale (“we”, “our”) collects, uses, shares, stores, and protects your personal data when you communicate with us through our digital channels, including WhatsApp Official API, RCS messaging, SMS, phone, or in clinic.

By using our services, you consent to the data practices described in this policy under the Information Technology Act, 2000, and all applicable Indian data protection norms.

2. Information We Collect

We may collect the following categories of information:

A. User Information

  • Name
  • Phone number
  • Appointment details
  • Age (if relevant for medical context)
  • Communication preferences
  • Feedback or responses

B. Device Information

Automatically collected data may include:

  • Device type
  • Browser type
  • Mobile OS
  • IP address
  • Network provider
  • Session behavior

C. Cookies & Tracking Data

If accessing our website or digital forms, we may use:

  • Cookies
  • Session tracking
  • Analytics tools

D. Message Data

  • WhatsApp message content
  • RCS message delivery status
  • Date & time of interactions
  • Automated notification logs

We do not collect sensitive medical data via WhatsApp unless you voluntarily share it.

3. Purpose of Data Collection

We collect your data for the following purposes:

  • Appointment reminders
  • Service notifications
  • Follow-up alerts
  • Clinic updates
  • Customer support
  • Regulatory compliance
  • Message delivery optimization
  • Improving communication quality

No promotional content is sent unless explicitly permitted.

4. Consent for WhatsApp & RCS Data Processing

When you message us, click a WhatsApp button, scan a QR code, or opt in verbally or digitally, you provide explicit consent for:

  • Receiving WhatsApp messages
  • RCS transactional notifications
  • Automated alerts
  • Data processing for communication purposes

You may withdraw consent anytime.

5. Legal Basis for Processing

Our processing is justified under:

  • User consent
  • Legitimate interest in providing healthcare-related communication
  • Legal obligations under Indian law
  • Contractual necessity where applicable

6. How We Use Collected Data

Your data is used for:

  • Confirming appointments
  • Sending reminders
  • Providing service updates
  • Administrative notices
  • Verification of user identity
  • Responding to queries
  • Managing patient relationships

We do not sell, rent, or trade user data.

7. Data Retention & Deletion

We retain your data only as long as necessary for:

  • Medical record maintenance
  • Communication obligations
  • Legal compliance
  • Service continuity

You may request deletion of your data anytime, except where retention is required by medical regulations.

8. Data Sharing with Third Parties

We may share limited data with:

A. Meta Platforms (WhatsApp)

For message delivery, encryption, and system functionality.

B. Google (RCS Messaging)

For RCS message routing and tracking.

C. Telecom Operators

For SMS/RCS transit.

D. Technology Partners

Only for communication infrastructure.

We do not share data with advertisers, marketing agencies, or unrelated third parties.

9. Security Measures & Encryption

We use industry-standard safeguards including:

  • WhatsApp end-to-end encryption
  • RCS secure transmission
  • Server security
  • Access control restrictions
  • Secure device policies

However, no system is 100% secure. Users share information at their own discretion.

10. Cookies & Tracking Technologies

If using our digital forms or website, cookies may be used for:

  • Session management
  • User experience optimization
  • Analytics
  • Security purposes

Users may disable cookies in their browser settings.

11. Data Transfer & Storage (India-Based)

All data is stored on servers located in India or within compliant third-party systems that operate under Indian data regulations.

We do not transfer personal data outside India unless required for WhatsApp/RCS routing, which follows their global policies.

12. User Rights

Users have the right to:

  • Access their data
  • Request correction
  • Request deletion
  • Withdraw consent
  • Limit processing
  • Object to non-essential data use

Requests may be submitted through our contact details below.

13. Policy for Children

We do not intentionally collect data from children under 18 without parental authorization.
If such data is collected unknowingly, we will delete it upon request.

14. Updates to Privacy Policy

We may revise this Privacy Policy occasionally.
Updated versions will be posted publicly or communicated through digital channels.

15. Governing Law (India)

This Privacy Policy is governed by the laws of India.
Any dispute arising shall be resolved in the courts of Aurangabad, Maharashtra.

16. Contact Information

For privacy concerns or data requests:

Dr. Ujwala Dahiphale
11, Dahiphale Hospital
Opp. District Court, Adalat Road
Aurangabad – 431001
Phone: 9850822648

Kind Words

”Dr. Dahiphale’s care felt personal and attentive; truly comforting during my stay.”

”The hospital staff made every step easy and reassuring for our family.”